So we are clear on the terminology we use, “Personal Information” means contact information (i.e., your name, address, email address, and/or telephone number) and any other non-public information that is used or intended to be used to personally identify an individual, and any other non-public information that is associated with that information. “Anonymous Information” means information that is not used or intended to be used to personally identify an individual.
Children. The Application, Site and Services are not directed to children and children are not eligible to use our Sites and Services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from Users we actually know are under 18 years of age, and no part of our Sites and Services is designed to attract people under 18 years of age. Our Services are designed for parents or guardians and only parents and guardians should use our Services. If you believe that we might have any Personal Information collected from a child under 18, please contact us at email@example.com.
Personal Information: In general, the Personal Information we gather enables us to provide the Services to you. We require certain Personal Information when you register with us, including billing or payment related information so we can process transactions and other information to determine your eligibility to be a Driving Parent, though some of this information may be transmitted directly to our payment processor or other third party service provider. We also collect Personal Information from you when you make or accept requests for Rides and otherwise use our Services. When you send an email or communicate with Chaperone, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
When you download the Application, we may collect your device type, your wireless carrier, and a device ID and we associate this with your Personal Information, though we primarily use this information to support your account and provide you with Services.
In addition, location-based information is collected through the Application, including, but not limited to geographic areas and other traffic and transportation-related data. If you are a Driving Parent, the Application will enable us to collect your GPS coordinates during a Ride. Most GPS enabled mobile devices can define one’s location to within 50 feet. This information will be also associated with the applicable Requester for any specific Ride. You can choose not to provide us with certain information by disabling this functionality, but this may limit the features of the Application or Services you are able to use. For example, Driving Parents cannot provide Rides with this functionality disabled. We collect this information for various purposes – including improving and enhancing our Services and for our internal business purposes.
If you participate in a contest or giveaway with us, we may ask you for your e-mail address and/or home number (to notify you if you win or not). We may also ask for first and last names, and sometimes post office addresses to verify your identity. In some situations we may need additional information as a part of the entry process, such as a prize selection choice. These contests are voluntary. We recommend that you read the rules for each contest that you enter. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
To the extent you post Personal Information in comments in a publicly available area of our Services (e.g., feedback and reviews), it will be available to other users of the Services who may use it at their discretion. Please be thoughtful about the information that you post in any forums or comments.
Information Collected by Our Servers: To make our Application and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Services, track users’ movements around the Services, gather demographic information about our user base as a whole, and better tailor our Services to our users’ needs. For example, some of the information may be collected so that when you visit the Application or the Services again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests.
Pixel Tags. In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ Personal Information.
Mobile Services. We may also collect non-personal information from your mobile device if you have downloaded our Application to your mobile device. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use our mobile services(s), and information about the type of device you use. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
How we use the Personal Information we collect. Our primary purpose in collecting Personal Information is to provide you with the Services. We may use your Personal Information to:
We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you.
Our Services are city-specific and can provide helpful information based on where you are. If you tell us where you are (i.e., by allowing your mobile device to send us your location), we may use that information to provide you with location-based information. If you want to deactivate this feature, you can disable location services on your mobile device, please contact your carrier for more information.
You can opt out of receiving certain communications from the Services such as our newsletter by clicking the “Unsubscribe” link at the bottom of each email or emailing us at firstname.lastname@example.org. Please note that even if you unsubscribe or opt-out, we may still send you order, Application and Service related communications (e.g., emails related to your Rides or comments).
Anonymous Information. We reserve the right to use Anonymous Information for any purpose and disclose Anonymous Information to third parties in our sole discretion.
How we share Personal Information with Users. As you know, our Services are designed to connect Requesters and Driving Parents for Rides. As such, if you are an Requester, we must share Personal Information about you and the Riders to Driving Parents and if you are a Driving Parent, we must share some of your Personal Information with the Requester. You hereby authorize all such disclosures. We request that Users use this information for the purposes of the provision of the obtaining or provide the Ride and not store this information beyond the duration of the individual Ride provided. This information does not include billing information. We process payment with a third-party payment processor and then transmit payment to the Driving Parent.
How we share Personal Information with other parties. In addition to the ways we share Personal Information with Driving Parents, we may share your Personal Information with other third parties in the following manners:
Disclosure to Third Party Companies. We may enter into agreements with companies that desire access to Personal Information that we collect from you. AS A RESULT, WE MAY PROVIDE YOUR PERSONAL INFORMATION TO SUCH THIRD PARTY COMPANIES. BECAUSE WE DO NOT CONTROL THE PRIVACY PRACTICES OF THESE THIRD PARTY COMPANIES, YOU SHOULD READ AND UNDERSTAND THEIR PRIVACY POLICIES.
NOTICE TO CALIFORNIA RESIDENTS – YOUR CALIFORNIA PRIVACY RIGHTS (AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83)
If we share Personal Information to third parties for their own direct marketing purposes, then you have the right to receive information about the categories of entities to which we have disclosed such information and the names and addresses of those entities. To submit your written request, please send it to us at email@example.com and put the following words in the subject line of the email: "California Privacy Request." Within 30 days after receipt of your request, we will send you a list of the categories of Personal Information that we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses such third parties, if any. Please note that the California "Shine the Light" law does not cover all categories of information that may be collected and disclosed or shared, and our policy relates only to information covered by the law. Please note that we are required to respond to one request per California user each year and we are not required to respond to requests made by means other than through this e-mail address.
We reserve the right to disclose Anonymous Information publicly without restriction.
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